The Currency BazaarCancellation and refunds
What you are charged, and when you can get it back.
What you are buying
A plan on The Currency Bazaar is a one-time listing allowance — the right to publish a set number of listings and send a set number of messages. It is not a subscription. There is no renewal date, nothing auto-charges later, and no card is kept on file.
We take 0% commission on your sale, at any price, on every plan. The amount shown on the pricing page is the full amount charged — no tax, processing charge or convenience fee is added at checkout.
Cancelling before you pay
Nothing is charged until you complete payment. You can close the payment window at any point and no money is taken. An abandoned payment is not a debt and we will never chase you for one.
Refunds after payment
The fee is a one-time charge for a listing allowance and is not refundable once the allowance has been used. Publishing a listing uses it. Please use the calculator on the pricing page to pick the right plan before you pay — and if you are unsure which one fits, ask us first.
Where we do refund
We refund in full, without argument, in these cases:
- You were charged twice for the same plan. Tell us, or we will usually spot it ourselves — the duplicate is returned.
- You paid and the plan was never activated. If something on our side failed, you get either the plan or your money back, whichever you prefer.
- You paid but have not published anything yet. If you have used none of the allowance and ask us within 7 days of paying, we refund it. Nothing has been consumed, and keeping the money would not be defensible.
- We removed your account without you breaking these terms. The unused part of what you paid is returned.
Where we do not
- Once listings have been published, the allowance has been used.
- If your item does not sell. We charge for the listing, never for the sale — and no marketplace can promise a buyer for a particular coin.
- If your account is removed for fraud, for asking a buyer to pay a fee, or for listing something you do not own.
How to ask for a refund
Email support@thecurrencybazaar.com from the address on your account, with the payment reference from your receipt. You do not need to explain yourself at length — the reference is enough for us to find it.
We reply within 48 hours. An approved refund is sent back to the same card, UPI ID or bank account the payment came from — we cannot send it anywhere else, and we will never ask you for bank details to "process" one. Once we send it, your bank usually takes 5–7 working days to show it.
Disputes
If you are not satisfied with the outcome, write to our grievance officer — the details are on the contact page. Complaints are acknowledged within 48 hours and resolved within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.